Terms and Conditions
For 2022 temporary amended Terms and Conditions apply. Please see details here
You no longer need to secure your booking with a deposit, but your bookings must be paid IN FULL 14 days prior to the activity date.
Failure to pay in time will result in the cancelation of your booking. You will be sent a reminder 21 days prior to your activity date. Please ensure you make any final adjustments and pay IN FULL within 6 days to ensure your payment reaches our bank account in time to avoid unnecessary cancelation..
You can amend your booking at any time up to 21 days prior to your activity date. At this time your booking becomes fixed and cannot be altered other than as detailed under cancelations below. To amend your booking log on to our booking system and make the necessary amendments or email firstname.lastname@example.org. You must ensure sufficient time is available to allow your amendment to be processed and payment received before the 14 day payment date.
Longcraig reserves the right to alter or amend your booking to match staff availability. If this happens we will offer alternative activities or dates or a full refund.
If you have to cancel or reduce numbers due to COVID related issues, we will issue a refund, provided your booking remains above the minimum number. In the event that Longcraig becomes unable to continue with your booking we will advise you of this as soon as we can. All communication relating to this booking will be sent to the contact given in your booking form.
All communication relating to this booking will be sent to the contact given in your booking form. Longcraig only accepts booking related communications via email sent to email@example.com