Temporary amendments to Terms and Conditions for 2022 Season

This season we will be operating under amended Terms & Conditions to allow us to be more flexible in meeting the needs of our customers and volunteers, reflecting the new reality of the post pandemic era. These changes are intended to make it easier to book and change activities, minimising the need for re-invoicing and refunds, in a situation where both Longcraig and customers may have to make changes at short notice.

You no longer need to secure your booking with a deposit, but your bookings must be paid IN FULL 14 days prior to the booking date. If you have to cancel or reduce numbers due to COVID related issues, we will issue a refund, provided your booking remains above the minimum number. Longcraig reserves the right to alter or amend your booking to match staff availability. If this happens we will offer alternative activities or dates or a full refund. In the event that Longcraig becomes unable to continue with your booking we will advise you of this as soon as we can. All communication relating to this booking will be sent to the contact given in your booking form.

We will not be offering as many sessions as in previous years, concentrating on those days we know are popular such as Wednesday, Friday and the Weekend. We have also removed some dates due of poor tide conditions and a few dates this season have been pre-booked by units who carried forward bookings from 2019. We know this will mean that some of you will not be able to book the dates you wanted.

If the date you want is not available you can reserve a place on our waiting list. Then if the date becomes available we will contact you to offer a booking. We would aim to do this around 3-4 weeks before your chosen activity date. To get on the waiting list send an email to bookings@longcraig.info stating the date required, activity and numbers.

The minimum booking size is 12 the maximum is 24. We will not be accepting multi-group bookings, unless you have a prior arrangement with another group for shared activities. We will try to give you the activity you selected in your booking, but we ask that you be flexible. This will allow us to match available staff to the size of your group , but may mean we need to offer and alternative water activity to the one you booked.

If you cant meet the new minimum booking number we will be offering special Open Days, one in each month, where you can book between 1 to 8 places but may have to share with other groups and take potluck on the activities offered.

Full details of our Terms & Conditions and how these amendment effect them can be found here.